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Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing.
Returns can be easily alleviated this way.
Please check the sizing charts accordingly as all designers and brands vary in sizing
Please, note that we cannot cancel an order once it has been placed.
Return Policy
HOW TO RETURN ITEMS:
If you received an item that you do not want - regardless of the reason and it is undamaged, please notify us within 30 days of delivery date. This can be for any reason, from you not liking it to it being the wrong size. If an item arrives damaged, please contact us within 48 hours of you receiving the item. If we are notified after this time frame, we will be unable to process your request.
Please email us at returns@swaggertails.com
Upon receiving your request we will email you all the information, including a form with your RMA (Return Authorization Number) to return your item(s) to us. This form must be included in the return.
You MAY NOT return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused. You must put the authorization # on the outside of the box when you return the item(s). The completed RMA form that we email you must also be inside the box.
You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit, or simply do not make it to our facility. We leave it up to you on which courier to use but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.
Once we receive your return, give us a 3-7 business days (not including holidays or weekends) to process it and we will email you to let you know it’s been processed and how much store credit has been placed on your account.
Original shipping charges are not refundable. All returns are for STORE CREDIT ONLY. Your return credit will be less any shipping, coupon, or discount received. We will notify you by email when it’s complete.
We do not process exchanges due to the ever-changing inventory and pricing differences of sizes. You will need to place the order yourself through your account online. If you need help placing the order, we can help you with the new order. You may not use an expired coupon on your new order, regardless of discount or coupon you received on your original order. You MAY use any NON-expired coupon on your new order.
Will I get charged a restock fee?
Sometimes we will need to implement a restocking fee depending on the item and we will let you know if the item(s) you’re returning will incur a restocking fee of 20%. We will let you know this prior to returning an order.
Items that are non-returnable:
Anything that is non-sellable, has ANY AMOUNT of dog hair on it, has been worn, has been altered, tags removed, original packaging either torn or missing, damaged by you or your dog, any sort of smell, or stain.
Seasonal or Holiday items
Costumes
Super Sale items (Clearance items)
Personalized items
Special/Custom order items
Anything that specifically says on the item that it is non-returnable.
For hygienic reasons, we cannot return the following:
Bedding – Any Sort
Treats – Any Sort, including cakes, treats, supplements etc.
Carriers
Stairs or Steps
Feeders, Bowls, Treats Jars etc.
Toys- Swagger Tails cannot guarantee the longevity of any toy.
Potty Training Products- this includes Panties, diapers, belly bands, Potty Pads, or Fake Grass
STORE CREDITS & GIFT CERTIFICATES
All returns are for store credit only.
Gift Cards and Gift Certificates cannot be exchanged or returned for cash, credit, or check. Gift Cards and Gift Certificates for Swagger Tails are only valid on Swaggertails.com
Store Credit and Gift Certificates expire after 1 year of issue date.
WE CANNOT CANCEL OR CHANGE ORDERS ONCE THEY ARE PLACED.
WE ARE HERE TO HELP YOU IN MANY WAYS.
PLEASE, REACH OUT BEFORE PLACING YOUR ORDER.
WE ARE HERE TO HELP YOU.
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